Terms & Conditions
Website usage
Please read the following terms and conditions carefully prior to using our website; vickyellisdesigns.co.uk. These terms and conditions refer to all our (Vicky Ellis Design’s) products. If there is any part of these terms and conditions you do not understand, please use our contact page so as we (Vicky Ellis Designs) may endeavour to help you. Please do not use our website if you do not understand or agree to any of the terms and conditions as laid out here. By using our website, you are agreeing to comply with our terms and conditions. If you do not agree with our terms and conditions, then do not use our website.
Our website must only be used for private use and must not be used for any commercial reasons.
Please see our privacy policy for use of cookies on this website and Shopify’s privacy policy and terms and conditions for further information.
Who are we?
Vickyellisdesigns.co.uk is an eCommerce site operated and owned by Vicky Ellis Designs. Vicky Ellis Designs may be referred to as ‘we’ ‘us’ or ‘our’.
Updates to terms and conditions
Vicky Ellis Designs reserves the right to update and change these terms and conditions at any time and for whatever reason. It may be necessary to alter any of the text laid out within these terms and conditions in order that they comply with current legislation.
Updates to our website
Vicky Ellis Designs reserves the right to update, change and alter the website content at any time. Please note that some or all of the website content may become out of date at any time. We will endeavour to keep the website updated. We are under no obligation to keep the website updated. We do not guarantee that our website content will be free from errors at any time.
At times there may be information on our website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability etc. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on any related website is inaccurate at any time without prior notice.
We undertake no obligation to update amend or clarify information on our website, including without limitation, pricing information, except as required in UK law. No specified update or refresh date applied in relation to our website should be taken to indicate that all information on our website has been modified or updated.
Using and accessing our website
Vickyellisdesigns.co.uk is free to use at any time. We reserve the right to cease, discontinue, alter, withdraw, suspend trading from our website at any time and do not guarantee that our website content will be available uninterrupted. There is no obligation on us to keep trading and we are not responsible for any interruption in service before, during or after any transactional sale.
Access to our website and its contents is your responsibility. Anyone using your internet should have these terms and conditions made available to them. If anyone using your internet or you have difficulty in reading and/or understanding these terms and conditions, please use the contact sheet so that we may help you.
You must not use our website, contents and/or products for any illegal uses according to UK law. You must not bring our website, contents and/or products into disrepute or bring about any damage to our reputation. Any breach of these terms may result in legal action being taken against you.
Account holders and passwords
Setting up an account is not mandatory. If you choose to set up an account with us, then any information generated to set up an account, such as username and password, must be treated as confidential and not passed on to any other third party. Vicky Ellis Designs reserves the right to suspend, disable or cancel any account that is dormant for longer than 1 year or for any security concerns. If you suspect that your account has been compromised, then you must notify us asap using our contact form.
Intellectual property rights and copyright
Vicky Ellis Designs owns all intellectual property rights and holds all copyright to all content, images and designs on our website. All content, images and designs are copyrighted and protected by global laws and treaties. All rights are reserved. This does not affect your statutory rights.
You may share our website to third parties and use our website for your own personal and domestic use. You may not use any content, images and/or designs from our website without the prior written consent of Vicky Ellis Designs. Any content, images and/or designs must not be modified, altered or changed.
Any breach of our intellectual property rights and/or copyright and/or terms and conditions will forfeit your use of our site with immediate effect and may result in legal proceedings.
Testimonials and recommendations
Vicky Ellis Designs reserves the right to print reviews given freely by our customers. If you have given us a review either by email, verbally or on our Facebook page, we may print only your comments, your name and county/country of residence if known. We will never display any other identifiable information. Please see our Privacy Policy for more information.
Website security
Vicky Ellis Designs uses the Shopify platform and thus is reliant on security supplied by Shopify. We take no responsibility for viruses of any kind that may be present, or any loss or damage incurred to you or anyone using your internet while using our website. We do not guarantee that our website will be free from viruses, bugs or malware of any description.
Delivery terms
Minimum postage and packaging is £3.50
Free shipping is afforded to orders of £55 and above
Goods will be dispatched within 3 working days of an order received. Vicky Ellis Designs takes no responsibility for orders that are delayed or lost once dispatched. If a product goes out of stock when/whilst the order is placed, we will contact you. It will be your right to cancel or terminate the order.
Courier used will be Royal Mail signed for
Vicky Ellis Designs reserves the right to cancel any order in full or partial. If an order is cancelled in full or partial, either a full refund or a partial refund, whichever is applicable, will apply. Please note, that products may go out of stock or be discontinued at any time.
Currently we only ship within the UK, but this may change in the future.
Billing terms
Vicky Ellis Designs reserve the right to refuse any order you place with us. We may limit or cancel all or certain products placed with us per person/household/order. This may include the same payment methods, shipping or billing address. If we cancel an order or partially cancel an order or find that an item you have ordered is no longer available then we will contact you using the email you supply at the time of placing the order. If we suspect that the order is for any commercial use such as a retailer, reseller, dealer or distributor we reserve the right to suspend or cancel the order.
When placing your order you agree to provide accurate, complete and current purchase and account information for all orders and to update as and when necessary.
Disputes
Any dispute relating to any activity on our website or the purchase of any Vicky Ellis Design products shall be submitted to confidential arbitration according to UK law, unless you have in some way threatened or violated Vicky Ellis Design’s intellectual property rights, whereby Vicky Ellis Designs may seek an injunctive.
Returns policy
Vicky Ellis Designs handles returns on a case by case basis. Our ultimate aim and objective is to keep our customers happy. We are extremely proud of our products and the service we provide and will always do our best to take care of our customers and to treat them fairly in an open and transparent way.
We will refund in full on proof of purchase and a request for refund has been made in writing, up to 10 days, including the 10th day, from the date of order. Any refund requests must outline reasons why a refund is required. Refunds are at the discretion of Vicky Ellis Designs and we reserve the right to refuse a refund.
Reasons why a refund may be refused
We believe the item has been used, soiled, washed, damaged by the recipient and not due to damage caused in transit from shipping.
We believe damage to goods was caused by how the package was opened. For instance, damage to products caused because of the use of any sharp implement to open the package/s.
We believe the customer changed their mind after purchase. If you, the customer changes your mind, please contact us immediately so that we may help you.
Damage of goods in transit from shipping
All goods are sent via Royal Mail signed for. We make every effort to pack and protect our products from damage in transit. However, we recognise that occasionally goods will get damaged whilst in transit. We will refund in full within and including the 10th day from date of order placed, upon proof of purchase, proof of delivery address, date and time of delivery and a request in writing outlying why a refund is required. We will also require a photograph of the damage incurred along with images of the package unopened if damaged, or opened if already opened.
Prevention of fraud
We are a very small business and false refund claims are not sustainable for us. Therefore, we take every precaution to prevent fraudulent refund requests. This helps us to keep our prices competitive for our genuine customers.
All transactions through our website are recorded. Any correspondence between us and you, our customer will be in writing either by the email supplied by you, our customer at the time of ordering, or by filling in the contact form on our website. All information will be recorded to prevent fraudulent refund requests. Proof of dispatch will be sent to you, our customer along with proof of delivery from Royal Mail. We will require the goods to be returned and will reimburse for the goods and postage upon receipt of the goods and we are satisfied that our T&Cs have been met.
Returning a product given as a gift
We understand that occasionally you may receive one or more of our products which is not quite to your taste as a gift. If you receive our product/s as a gift and it is after the 10th day from date of order, please contact us via our contact form. We do offer an exchange policy for our products given as gifts. We will only exchange goods to the value of excluding P&P. P&P is non-refundable. We only offer an exchange and will not refund monies. The exchange may incur further P&P costs. You will need the receipt for the goods and proof of date and time of delivery. If you do not have this information available, then please contact us via our contact page. We will offer an exchange once we are in receipt of the returned goods, and we are satisfied our T&Cs have been met and the products are in ‘as new‘ condition. ‘As new’ condition means, in the same condition as when they were dispatched from us.
Description of products
We make every effort to be as accurate as possible when describing our goods. We also make every effort to reproduce accurate images that truly reflect our products. However, we cannot be responsible for how the product images are reproduced on your devices. Slight colour changes may show when viewing a product online. If you have any queries at all about any of our products, please contact us before placing an order, so that we may be able to help you.